Sean Rancier
  • Home
  • Sean Rancier Consulting
  • Dealers
    • Processes
    • BDC >
      • BDC Variables
    • Surveys
  • About Me
    • Drawings
    • Pictures

Quality Assurance Survey

The Questions & Answers
The Escalation Rules
1. Has someone from our store reached out to you yet?
  • I have spoken to someone already (5 Points)
  • Both Email & Voice Message (4 Points)
  • Phone message only (3 Points)
  • Email only (1 Point)
  • No one has contacted me yet (0 Points)
2.  If we did have contact with you, do you feel that we have appropriately answered your questions?
  • Yes (5 Points)
  • No (0 Points)
3.  We use your feedback to help develop our staff and would appreciate any suggestions about how we interface with you through the Internet. Please let us know what we might be able to do differently.
  • A text box is placed here so the customer can type direct feedback
Rules are based off the score of the points on the survey:

​Negative Result: (this would be a task that is sent to a manager)

Internet Process Survey (Negative Result) - Please open the lead and check for lack of communication from sales.  Please follow up with the sales rep on how to effectively communicate to the customer.

Positive Result: (this would be a task that is sent to a BD Agent / Mgr)
Internet Process Survey (Positive Result) - Please open the survey and check for feedback.

The Task & Email Template
Send Email will run in 4 hour(s)
Survey Email (Internet) - Internet Quality Assurance check has been sent to your customer.
 
# Survey - Internet - Communication Survey
Tell [DEALER NAME] how to help you
 
[CUSTOMER FIRST NAME],
 
Thank you for your inquiry to our dealership.  I am the Internet Director for [DEALER NAME].  I am asking a quick favor of you.  Would you mind answering a quick three-question survey about how we have communicated with you thus far via the Internet?  I use your feedback to develop my staff and our process of helping customers like yourself.  Thank you in advance for your response.
 
3-Question Survey
 
Hard Coded Signature

Sean Rancier Consulting

  • Website Building / Consulting
  • Marketing & Promotions
  • Network Services

Sean Rancier.com Purpose

This website is a personal website where I send my SR Consulting Clients that are friends and friends of friends to get information and also a repository for my career clients to use for their own purposes.  I also have a little about me personally on this site, as well.  Enjoy...

Dealer Disclaimer

This site is set up strictly as a resource for me to help keep much of what we speak about in a spot where you can go to find the items I reference when we interact.  This information is not affiliated directly with Sean Rancier Consulting.
© COPYRIGHT 2017. ALL RIGHTS RESERVED.
  • Home
  • Sean Rancier Consulting
  • Dealers
    • Processes
    • BDC >
      • BDC Variables
    • Surveys
  • About Me
    • Drawings
    • Pictures